We do hope that everyone has had a wonderful christmas and New Year and we wish all peace, health and safety for 2015! We wish the same for our very precious stingrays at the Sandbar in Grand Cayman and will make sure we get to kiss as many of them as possible!
We are now entering into the busiest period on the island - end December through to March is usually high season for guests out to enjoy a caribbean vacation away from the cold. It is now considered "winter" here - if you have experienced our summers you will understand why we cover up with sweaters in temperatures of 22 celsius! We look forward to meeting guests from far and wide, whether they arrive by cruise ship or by plane.
Unpleasantly, we have noticed a trend towards "bullying" operators. Over the last 6 months, there has been an increasing number of incidents of guests booking standard tours and then upon arrival loudly arguing that they had booked a private tour and then (a) expect to pay the standard tour fee for a private tour and (b) demand that other clients be abandoned. This has even extended to online queries offering promises of money to "get rid" of already booked guests so they can enjoy a boat to themselves.
Anyone can make a mistake, and we are sure that somewhere in our future there might well be an instance where an error has occurred - should this happen, we would take whatever steps we could to rectify the situation and ensure a great outcome for the guest. But it is horribly unpleasant to have to defend one's integrity when (a) no error has been made and (b) everything about a company and its services are advertised online.
One wonders if said guests would use the same tactic with an airline or hotel? After booking an economy ticket, would they yell at their pilot that they had booked first class tickets and had not counted on sharing the plane with quite so many people? After booking a standard room in a hotel, would they then confront the manager and demand they had requested the best suite and were unhappy about sharing the hotel pool with so many guests?
Well, perhaps they would. But we can assure the guests who book with us that we value their loyalty and our integrity, and vow that their bookings will never be cancelled because of "better offers". You have shown trust in us by choosing our company's services and boy are we gonna make sure we are worth it!
